Training and Skills Transfer

It is no longer enough for staff to know that discrimination is unlawful or where the assessable toilet is. They must be aware of the needs of a range of people with different disabilities, and the language and etiquette required to communicate with them effectively.

Disability Awareness Training
The ingredient that separates good practice from poor

Our Disability Awareness Training sessions are tailored to your business needs and attendees. Relating to the provision of services to, and employment of, disabled people either at a practical, tactical or strategic level as appropriate.

We offer training for managers and customer facing staff, together with a Train the Trainer module. We also provide Presentations to senior managers and boards of directors.

We focus on communicating relevant facts and provide staff with the tool they need, enabling staff to be at their ease when dealing with disabled guests. Exploring with attendees what you really do need to do in your business, together with what you don't need to do, including when you can and should say No!

Once key staff are trained the information can be disseminated to other staff as appropriate, including it in your induction and refresher training, making a very economic 'one off cost'. This can be augmented by use of our Training Resource Pack providing the necessary materials.

You could also consider our auditable 'welcoming disabled guests' CD-ROM based disability awareness training programme aimed at staff at all levels within hospitality businesses.

What does the Disability Awareness Training cover?

Download our full Disability Awareness Training leaflet.